ISO/IEC 20000 Foundation - Complete Certification

ITIL Training organization

The Art of Service

ISO/IEC 20000 Foundation - Complete Certification Kit - 3 months access to elearning
This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.


Real-world scenarios put what you have learned in the context of service solutions.
Thought-provoking questions challenge your thinking and understanding.
Exam Essentials in each chapter help you zero in on what you need to know.
Includes practice exam questions.
A Real-World Guide to ISO/IEC 20000 skills.
Key information and real-world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.
Practice what you've learned with the challenging ISO/IEC 20000 Foundation exam style questions.
Based on specific exam objectives, use this as a lab manual for certification preparation.

key words, tags

IT service management

Course properties

Form of education
Formal education level
Further education, Professional development
Learning language
Management and administration, Work skills
Course authors
ITIL Training organization
The Art of Service
Course cost
IP transfer allowed
Output knowledge, abilities, skills
 Comprehension on Service management as a practice  Comprehension on The ITIL service lifecycle  Awareness on Generic concepts and definitions  Comprehension on Key principles and models  Awareness on Selected processes  Awareness on Selected functions  Awareness on Selected roles  Awareness on Technology and architecture  Awareness on Competence and training
Career list corresponds to course
IT Service manager
Entrance test
Groups formation by readiness level
Teachers presence
Tutors presence
Facilitators presence
Interactivity in training materials
Collaborative learning presence
Discussions, forums presence
Webinars, video conferences presence
meetup presence
LMS integration
Learning Analytics
Certification presence
Course time limits
90 (days)
Opportunity to enter after start
Learning types (sync/async)
Assessment types
Module unit
Course modules number
Personal learning path possibility, course individualization
Special needs support