ITIL® Foundation Complete Certification

ITIL Training organization

The Art of Service

This online educational program is focused on assisting in a common understanding of IT Service Management principles and leads to an optional examination for the official ITIL Foundation Certificate in IT Service Management.The program is aimed at enabling participants to understand the basic terms, concepts, and relationships between the ITIL processes and functions. The Foundation Certificate is the entry level within the ITIL IT Service Management certi-fication scheme.


- Short presentations supported by accredited trainer audio
- Downloadable resources (PDF documents)
- End of module review questions to assess your content knowledge
- A full 40 question sample exam to assist in your exam preparation

key words, tags

IT service management

Course properties

Form of education
Formal education level
Further education, Professional development
Learning language
Management and administration, Work skills
Course authors
ITIL Training organization
The Art of Service
Course cost
IP transfer allowed
Output knowledge, abilities, skills
 Comprehension on Service management as a practice  Comprehension on The ITIL service lifecycle  Awareness on Generic concepts and definitions  Comprehension on Key principles and models  Awareness on Selected processes  Awareness on Selected functions  Awareness on Selected roles  Awareness on Technology and architecture  Awareness on Competence and training
Career list corresponds to course
IT Service manager
Entrance test
Groups formation by readiness level
Teachers presence
Tutors presence
Facilitators presence
Interactivity in training materials
Collaborative learning presence
Discussions, forums presence
Webinars, video conferences presence
meetup presence
LMS integration
Learning Analytics
Certification presence
Certification types
Certificate name
ITIL® Foundation Examination
Certificate recognition
Accredited By: CSME and Loyalist Certification Services
Course time limits
90 (days)
Opportunity to enter after start
Learning types (sync/async)
Assessment types
Module unit
Course modules number
Personal learning path possibility, course individualization
Special needs support